Cancellation Policy

1. Introduction

This cancellation policy outlines the terms and conditions for the cancellation of internet services provided by Netafy, Inc ("we", "us", or "our"). By subscribing to our services, you ("customer" or "subscriber") agree to adhere to the following cancellation policy.

2. Cancellation Notice

To cancel your internet service, you must provide notice of cancellation at least 30 days before the desired cancellation date. Written notices can be sent via:

• Email: support@netafy.com
• Call: (877) 412-9434

3. Cancellation Process

Upon receipt of your cancellation notice, we will:

1. Acknowledge receipt of your cancellation request within 2–5 business days.
2. Confirm the effective cancellation date.
3. Provide information on any applicable refunds or outstanding balances.

4. Fees and Refunds

• Pro-rated refunds: For services billed in advance beyond the 30-day period, we will provide a pro-rated refund for the unused portion of the service, calculated from the effective cancellation date.
• Non-refundable fees: Certain fees may be non-refundable, including but not limited to installation fees, administrative fees, and any charges for services rendered prior to cancellation.

5. Equipment Return

Any equipment provided by Netafy, Inc that was not purchased in full by the customer (for example, subscriber radios or rented routers) will be retrieved by one of our technicians after the cancellation date. Failure to return the equipment within this timeframe may result in additional charges.

6. Outstanding Balances

Any outstanding balances must be settled within 30 days of the cancellation notice. Failure to do so may result in additional charges or legal action to recover the owed amounts.

7. Exceptions

Exceptions to the 30-day cancellation policy may be made at our sole discretion in cases of:

• Medical emergencies
• Relocation
• Death
• Other extenuating circumstances

8. Modifications to the Policy

We reserve the right to modify this cancellation policy at any time. Changes will be effective immediately upon posting on our website or other forms of communication. It is the customer's responsibility to review the policy periodically for any updates or changes.

9. Contact Information

For any questions or concerns regarding this cancellation policy, please contact us at:

• Email: support@netafy.com
• Phone: (877) 412-9434

10. Governing Law

This cancellation policy shall be governed by and construed in accordance with the laws of the state/country in which Netafy, Inc operates.